Commercial developer · 3 months
Ninety days to a leadership team that plans together
The challenge
Misaligned leadership, and missed opportunities for much-needed change and growth.
What changed
Less siloed, and focused on the end goal and each person's part in it.
Better planning, more visible work, better alignment.
At the end of the first 90-day sprint, the CEO and leadership team chose to keep going.
“We have been talking about some of these things for years, and in 90 days, we have accomplished so much, and I can see so much more potential – YES, we want to continue on this path!”
— CEO, at the end of the first 90-day sprint
Strategy · Team dynamic · Communication · Coaching conversations · Accountability · Leadership
National bank, commercial sales · 12+ months
Sixty senior leaders, and a division that grew
The challenge
A changing banking industry put a commercial sales division at risk, and its 60 senior leaders, many close to retirement, resisted change.
What changed
Trust came first; the early adopters moved, and the wait-and-see leaders followed.
The division changed how it did business and connected with customers.
Considerable growth that started during the work and continued after it.
“I didn't like you in the beginning, not because of you, but because of me. I didn't want to change. But when I saw the results my peers were having by doing the things you showed them, I thought I better get in the game.”
— The most resistant senior leader, in front of the CEO and 59 of his peers
Leadership · Communication · Clarity · Trust · Accountability
Military supply chain · 18 months
From blame to two industry awards
The challenge
Positional-power behaviours were hurting team performance, and surrounding departments blamed the division for every problem.
What changed
Senior leaders made their expectations clear.
Managers were brought in early, and coaching became conversation, not instruction.
Stronger managers, and two industry awards, the department's first ever.
“It's true; I never talk in meetings or sessions like this. But you asked me a question, I answered, and you listened. Not only did you listen to me, but you also used my words as an example of something meaningful and valuable.”
— A manager who never spoke in meetings
Team dynamic · Communication · Leadership · Clarity · Trust · Coaching conversation
Multi-site hospital, executive team · 18 months
Good leaders, finally heard
The challenge
Antiquated structures and competing priorities had leaders working out each other's motives instead of what was best for the organization.
What changed
New ways of working together, and plans co-created with everyone involved.
Good leaders rose up and spoke up, no longer quieted by the loudest voices in the room.
Tracy's lesson: "Please don't let bad leaders lead good people."
Strategy · Clarity · Trust · Leadership · Accountability · Communication