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Tracy Quinton
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Tracy Quinton leaning on a walnut table in a black leather jacket, looking directly at the camera

The System

InterCONNECT®: Tracy Quinton's method for leadership transformation that lasts

More than forty years of watching transformations succeed and fail taught Tracy one thing above all: change doesn't hold because of the plan. It holds because of how people talk, decide and trust each other while they carry it out.

Why transformations fail

Most change efforts don't fail on strategy. They fail in the conversations around it. The problem a client first describes is often a symptom of a bigger one no one has named. Leaders assume their expectations are clear when they aren't. Departments blame each other for what none of them was told. Senior people with the most to protect resist the longest, and the organization learns to wait them out.

"Everything happens one conversation at a time," Tracy says. "Real conversations give real results." A transformation that never changes those conversations is a reorganization with new slides.

What InterCONNECT® is

InterCONNECT® is the engine that runs under and behind all of Tracy's work with a C-suite, its champions and its leaders. It changes the way people interact until they come to feel they were always this way, which is exactly why it lasts. Everything Tracy has seen work across four decades, in more than 70 countries, is in it. What never worked has been left out.

How the work moves through an organization

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    1. It starts with the C-suite

    The first conversations are with the CEO and executive team: what they need to accomplish, and what is really in the way, including what they may not be able to say themselves. If the C-suite won't take part, Tracy won't take the engagement. That is where the fit criteria for this work begin.

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    2. It moves through every level of leadership

    From the executive team, the work moves out to champions and leaders at every level, so each layer takes ownership of the change instead of having it done to them. The quiet ones start to talk. The loud ones start to listen.

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    3. It scales, and it stays

    Through iLearnOnQ®, Quinton Group's enterprise platform, the same principles and common language reach the whole organization, with a train-the-trainer model so the work stays after Tracy leaves. It becomes how people work, their culture, and their connection to each other.

Built for your organization, never taken off a shelf

Most organizational transformation consulting walks in with the answer. Tracy doesn't. The foundations of InterCONNECT® are constant, and Tracy is always adding to them. How an organization works through them is built for that organization alone: its people, its history, its mandate. Competitors sell programs. This is not one.

Trust is the foundation

Every engagement Tracy has led comes back to organizational trust: trust in yourself, in each other, and in the people at the top. When people are unclear, unsure or unsafe, they hold back, at exactly the moment the organization needs them to step up. You can see what changes when that shifts in four engagements, from a bank to a military supply chain.

Is this for your organization? →
Tracy Quinton seated in a tufted chair, chin on her hand, listening